Last Updated: [20 Aug 2025]
At Websystems.am, we value our clients and aim to provide high-quality web development services. This Refund Policy explains when and how refunds are issued for payments made through our Website https://websystems.am.
General Policy
- Payments made for custom web development services, consulting, or project work are generally non-refundable, as these services require dedicated time, expertise, and resources.
- Refunds may be granted only in specific situations outlined below.
Eligible Refund Situations
A refund may be issued if:
- Duplicate Payment or Overpayment – If a client is charged more than once for the same invoice.
- Billing Error – If an incorrect amount was charged due to a technical or administrative mistake.
- Service Not Rendered – If payment was made but services have not yet started and no project work has been delivered.
Non-Refundable Situations
Refunds will not be provided for:
- Services already delivered in whole or in part.
- Change of mind or dissatisfaction after work has been completed according to the agreed scope.
- Delays or issues caused by the client (e.g., lack of feedback, content, or approvals).
Refund Process
- Clients must submit a refund request in writing to refunds@websystems.am within 7 business days of the payment date.
- If approved, refunds will be processed within 10–15 business days using the original payment method.
- Any transaction or processing fees charged by third-party payment providers are non-refundable.
Contact Us
For refund requests or questions about this policy, please contact us at: refunds[at]websystems.am